Frequently Asked Questions
1. What sizes do your luggage bags come in?
We offer carry-on, medium, and large sizes to meet all your travel needs.
2. Are your luggage pieces TSA-approved?
Yes, our luggage is designed with TSA-compliant locks and security features.
3. Do you offer expandable luggage options?
Absolutely. Many of our luggage bags include expansion zippers for extra storage space.
4. Can I purchase matching luggage sets?
Yes, we offer complete sets with coordinated styles and sizes.
5. Are your bags water-resistant?
Most of our luggage is crafted from water-resistant materials to protect your belongings.
6. How do I clean my Luggage Vault bag?
Use a damp cloth with mild soap. Avoid harsh chemicals and machine washing.
7. Do you offer a warranty?
Yes, we provide a 1-year warranty against manufacturing defects.
8. What is the maximum weight capacity for your bags?
Our bags are designed to handle standard airline weight limits of 50 lbs and under.
9. Can I buy replacement wheels or parts?
Yes, replacement parts are available. Contact our support for specific components.
10. Are your luggage pieces suitable for international travel?
Absolutely, our luggage is designed for both domestic and international flights.
11. How long does delivery take?
Standard delivery in the U.S. takes 5–7 business days.
12. Can I track my order?
Yes, a tracking number will be provided once your order ships.
13. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
14. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services.
15. Is Luggage Vault luggage eco-friendly?
We are committed to sustainability and use recycled materials whenever possible.
16. Can I change my order after placing it?
Orders can be modified within 12 hours. Contact us as soon as possible to request changes.
17. Do you have physical stores?
No, we operate exclusively online to keep prices competitive and selection broad.
18. How can I contact customer support?
You can reach us at luggagevaultstore@gmail.com or call +1 4133197847.
19. What payment methods do you accept?
We accept major credit cards, PayPal, and secure online payments.
20. Do you offer wholesale or bulk orders?
Yes, please contact us directly to discuss wholesale opportunities.
LUGGAGE VAULT, LLC
1099 Mandarin Dr NE, Palm Bay, FL 32905
Email: luggagevaultstore@gmail.com
Phone: +1 4133197847